Service Desk Agent
Responsibilities
- Ensure that all IT incidents and service requests are successfully and accurately identified, categorized, prioritized, and logged in the ticketing system in a timely manner
- Ensure that a suitable level of first-time response is achieved as per agreed KPI’s
- Provide first troubleshooting
- Maintaining oral and written communication with clients
- Monitoring activities of registered tickets/requests in accordance with the defined standards 24/7/365 support (40 hours, 3 shifts)
- Contribute effectively to the establishment and maintenance of the departmental knowledge base
Advantages
- Structured induction with our welcome days entry program and a personal mentor
- Private use of company cell phone and laptop
- Regular employee events
- Location: Zagreb, Croatia
Strengths
- Very good knowledge of German (min. B2) and English
- Basic knowledge of information technologies
- Strong analytical/problem solving abilities
- Team player with very good communication skills
Please, send you CV at otvorene-prijave@scheer-group.com until 15.9.2021.
