Service Desk Agent

Responsibilities

  • Ensure that all IT incidents and service requests are successfully and accurately identified, categorized, prioritized, and logged in the ticketing system in a timely manner
  • Ensure that a suitable level of first-time response is achieved as per agreed KPI’s
  • Provide first troubleshooting
  • Maintaining oral and written communication with clients
  • Monitoring activities of registered tickets/requests in accordance with the defined standards 24/7/365 support (40 hours, 3 shifts)
  • Contribute effectively to the establishment and maintenance of the departmental knowledge base

Advantages

  • Structured induction with our welcome days entry program and a personal mentor
  • Private use of company cell phone and laptop
  • Regular employee events
  • Location: Zagreb, Croatia

Strengths

  • Very good knowledge of German (min. B2) and English
  • Basic knowledge of information technologies
  • Strong analytical/problem solving abilities
  • Team player with very good communication skills

Please, send you CV at otvorene-prijave@scheer-group.com until 15.9.2021.